Onboarding's only saving grace was the initial walkthrough
My experience with WFHI's training and onboarding left a lot to be desired compared to other platforms I’ve used. Right away, I noticed the material felt scattered, and the pacing was uneven, which made it harder to follow along smoothly. However, I must admit that the initial walkthrough during onboarding was decent and gave me a basic understanding of the software’s functions. Beyond that, the lack of engaging content and hands-on examples led to some confusion, especially when dealing with the dialer and database features. The format could be better structured to ensure learners stay on track. Still, overall, I found the onboarding less comprehensive than what I had anticipated. If they improved the flow and added more practical exercises, I might consider using it again.