Onboarding's hits and misses, a real contrast to my past experience
Having worked with several remote workflow systems before, I was curious about the training and onboarding with WFHI. The initial modules were clear and presented well, which helped me start using the calling tools with little hassle. However, as I progressed, some aspects felt less intuitive than I had expected based on my past experience. For instance, the way the database feature integrated with the dialer was somewhat clunky and required more effort to navigate. On the positive side, the onboarding flow's pacing allowed me to digest information at a comfortable speed, which is better than some previous setups where I felt rushed. Yet, a detailed guide or a quick reference summary during these stages was missing, which could have eased the occasional confusion. Overall, while I appreciate the thought put into training, the mixed approach left me both satisfied and wishing for a bit more polish in certain areas. I am still figuring out if this blend works better than what I had tried earlier or if there might be a smoother option in the future.