Onboarding responsiveness was lacking
My experience with the training and onboarding process left much to be desired, especially in terms of responsiveness from the team. While I was initially hopeful about a smooth start, I found that follow-up on my queries was slower than I expected. Every time I reached out for clarification or additional guidance, the responses sometimes came after delays that disrupted my workflow plans. The training materials, however, were structured and covered the key features of the software, especially the calling tools and database management, which I appreciated. Still, the human element of support during onboarding did not meet my expectations for promptness. Signing up and handling payments proceeded without major issues, and the invoicing was generally clear. The software itself functioned well for my needs once I got familiar with it, and the automatic update system ensured I had the latest tools without manual effort. That one positive in onboarding was that they did eventually provide the telephonic assistance needed to get me back on track, even if it took some time. In conclusion, I feel the team needs to improve their responsiveness to make onboarding more effective for new users like me.