Onboarding responsive but it took longer than expected
When I first signed up, the training sessions seemed thorough, and the team was pretty responsive whenever I had questions. But honestly, the onboarding process took much longer than I anticipated, which was a bit frustrating since I was eager to get started quickly. That said, I appreciate how questions were answered patiently, though sometimes I felt like some information got repeated during calls without faster resolution. The software itself is user-friendly once you get the hang of it, and the calling tools worked reliably through my initial week. However, the database feature needed a bit more explanation during training to use efficiently. Automatic updates happened quietly in the background, which was convenient. Payment and invoicing were smooth, no issues there. Overall, even though the team was responsive, the longer onboarding time was a downside that balanced out the good parts, so I would rate my experience as fair but not great.