Onboarding required more follow-up efforts than expected
During the onboarding process with WFHI, I experienced slow response times from support when I had questions about using the calling and database features. I reached out via telephonic support multiple times and had to wait longer than expected for helpful guidance. Despite this, when the responses did come, they were sufficient to move forward. The training materials themselves were available promptly and covered the basics adequately, but any advanced queries sent through channels required follow-up to clarify. Overall, the effort to get fully onboarded was more extensive than what I initially anticipated, as several points needed repeated communication to resolve. I would say the support was functional but lacked the responsiveness that would have streamlined the experience for me considerably.