Onboarding required more effort than hoped
I had expected the training and onboarding experience to be relatively smooth, given the introductory materials provided. However, in practice, it demanded a greater effort on my part than I anticipated. The training videos were somewhat basic and did not address some specific questions I had about integrating the calling tools and database within my existing workflows. Because of this, I ended up needing to seek additional help via telephonic support, which took multiple attempts to get a clear answer. While the automatic updates kept the software current, they sometimes disrupted ongoing tasks, which was frustrating. The invoicing and payment steps were straightforward, but the early hurdles with training made me wonder if I would require the same help again next time around. It’s not a negative experience overall, but definitely more effort than I initially planned for accomplishing full setup and understanding.