The training and onboarding sequence was not as logically structured as I had hoped. Each step on it

The training and onboarding sequence was not as logically structured as I had hoped. Each step on it

The training and onboarding sequence was not as logically structured as I had hoped. Each step on its own was clearly presented, but the overall order felt scrambled which made the process less efficient. I expected a gradual build-up from basic functions into advanced workflows, but instead, the training introduced some complex features too early, causing some confusion. Although the sign-up and invoicing process proceeded without problems, the sequence in the initial software and dialer tutorials seemed out of sync with how I intended to use the database and calling tools. This made it hard to follow along and slowed down my adaptation. I did appreciate the telephonic support’s willingness to explain concepts, but their sometimes limited ability to speed up the learning curve was a downside. While the training materials are comprehensive, their ordering could be improved significantly to reduce user effort during the crucial onboarding phase.