Onboarding required more digging than expected
You provided a decent range of training materials and modules when I first signed up, but finding exactly what I needed took a bit more effort than I had hoped for. The initial onboarding videos covered the basics adequately, yet when I wanted to explore the advanced use of the software's dialer and database features, the instructions weren't as clearly linked or easy to locate. You could improve navigation within the training portal so users spend less time searching through different sections. Beyond that, while some automatic updates helped clarify minor points, there was still a lot of manual work on my part to piece together the workflow. The calling tool itself integrated well once I sorted it out, but the lack of a more straightforward training path made the initial phase slower than desired. Your telephonic support was available but not always immediately responsive. This meant that to fully understand the product, I depended a lot on trial and error. Overall, the onboarding experience was acceptable but could definitely be made more seamless to better assist new users.