Onboarding repetition was more than expected
As I went through the initial training sessions, I noticed that there was quite a lot of repetition involved. At first, I thought this might be helpful for someone new like me trying to grasp the workflow but as time went on, it felt like I was waiting through the same steps multiple times. The onboarding flow would pause at points where I had to wait for system updates or responses, which made the process slower than I anticipated. On the bright side, the training was clear when it came to explaining the use of the calling tools and the dialer, so I got a decent grip on that part eventually. I kept wondering if this repetition was intentionally designed to reinforce learning or just a consequence of the system updates happening automatically. Overall, I’m a bit unsure if this approach worked well for me since the waiting did interrupt my flow, but I recognize that everyone might experience it differently.