Onboarding repetition slowed progress
I found the training and onboarding process to be a mixed bag. On one hand, the training modules covered almost everything in a thorough way, which was helpful because it gave a comprehensive introduction to the software and calling tools. But on the other hand, there was quite a bit of repetition involved across the sessions, especially regarding the basic workflow and how to access support. Sometimes I felt I was waiting longer than necessary for the next phase to start, which slowed down my overall progress. The onboarding sequence took longer than I expected because of these delays and repetitive content. However, the system for invoicing and payment during sign-up was clear and straightforward with no issues, so at least that part went smoothly. While the training did prepare me adequately, I think it could be streamlined more to reduce repetitive information and waiting time between steps. Overall, I appreciate the depth but feel it might benefit users who prefer a quicker start. That said, the hands-on practice with the dialer and database was useful and balanced the earlier wait periods reasonably well.