Onboarding pura thoda confused lagta tha
Mujhe lagta hai ki training aur onboarding ka flow thoda behtar ho sakta tha. Jab maine software sign-up kiya, toh lagta tha ki steps logically arranged nahi hain. Pehle humein calls aur dialer ke baare mein padhaaya gaya, par basic database management samajhne ka time kam mila. Isse confusion hua ki pehle konsa part cover karna chahiye taaki baad mein sab smoothly chale. Training videos mein bhi sequence thoda ulta-pulta laga, jis se mainko bar bar pause karna pada aur content dobara check karna pada. Support team ne toh help ki, lekin wo accessible tab zyada thi jab main khud pehle thoda samajh chuki thi. Onboarding mein thoda zyada stepwise clarity honi chahiye thi, jisse naye users ko easily samajh aaye ki sabse pehle kya karna hai. Mera experience ye tha ki poora process thoda scattered aur thaka dene wala tha, ise thoda aur streamline karne ki zarurat hai. Jo database feature tha, uske sath familiarize karne mein bhi maine thoda time lagaya. Overall, thoda frustrating tha shuruat ka phase.