Onboarding process was too slow and confusing
You need to improve how quickly new users can start using the software effectively. I found the initial training to be unnecessarily long, which slowed down my ability to work. Even when I tried following the guides and videos provided, I was stuck at basic steps for too long without clear direction. The whole process felt confusing because some features weren't explained well at the start. On the positive side, the interface was fairly intuitive once I got through the training, so I can see the potential. But the delay in getting me fully up to speed was frustrating, and it felt like too much time was spent before I could even begin using the product properly. Please consider reducing the time it takes from sign-up to real usage, and make training simpler and more to the point.