Onboarding Process Was Smooth, With Slight Areas for Improvement
The training provided during the onboarding phase was generally well-structured and informative, which made the initial setup easier than I expected. The online sessions were particularly helpful, as they covered how to use the dialer and manage the database effectively. However, I found myself needing a little help when it came to configuring the calling tools beyond the basic features. This made me wonder if I would require additional assistance if I choose to expand my usage of the software later. The automatic updates ran seamlessly without interrupting my workflow, and the invoicing system was clear and straightforward. Telephonic support was responsive, but sometimes the explanations were a bit rushed. Overall, I feel confident about handling most of the software on my own, yet having periodic guidance available would be valuable. So, I might reach out again next time if I face any advanced setups or integration issues during my ongoing use.