Onboarding process took longer than I expected
My experience with the training and onboarding was somewhat frustrating because it took much longer than I anticipated to get everything up and running. Initially, I thought the sign-up and software installation would be quick, but there were delays while waiting for access credentials and verifying my payment. Once I finally could start using the platform, I spent quite some time navigating through the training materials, which didn’t always seem in the order I needed. The calling tools and the dialer required more trial and error than I expected before I could use them confidently. While the database setup was manageable, I found that going through automatic updates interrupted my workflow without clear notifications. Though the telephonic support was available, I often had to wait or call multiple times to clarify simple doubts. Overall, the extended time to become operational lowered my satisfaction, as I anticipated a smoother introduction process with less back-and-forth and waiting around.