Onboarding process solid tha, par ongoing support mein thoda gap tha
Training aur onboarding ke dauraan, main impressed tha kyunki preparation well-structured tha aur unhone clearly bataya ki software mein database aur dialer ko kaise use karna hai. Woh initial sessions ek baar karne wali setting jaise lage aur mujhe laga ki ye setup smoothly ho jayega. Lekin jab baat aayi actual ongoing support ki, toh thoda delay tha responses mein aur simple queries pe bhi zyada time lagta tha. Automatic updates bina interruption ke aate the, jo positive hai. Invoice aur payment systems bhi straightforward rahe, koi dikkat nahi aayi. I appreciate ki jo pehle phase mein help mili woh achhi thi, par chhote issues ke liye continuous assistance thoda weak laga. Isliye overall experience mixed tha with praise for solid onboarding but concern for follow-up support.