Onboarding process painfully slow even though training was okay
You need to seriously rethink how long it takes users to get fully set up and comfortable with your platform. For me, the onboarding lasted way longer than I expected or hoped. Even though the training material was okay and covered the main points, I found myself stuck for days trying to connect the calling tools with my database and get the dialer working properly. It seemed like a basic step, but your interface didn't make it intuitive, and I had to keep checking back and forth. The training video did help explain some of the features, so I can't say it was all bad, but the pace felt slow because I wasted a lot of time trying to figure out what to do next. You could streamline the process by making critical steps clearer and more guided. The calls with support were helpful but too spaced out to fix problems quickly during onboarding. This long start gave me a frustrating experience, although I did manage to get going eventually because your training was not completely useless. Still, I think overall this part needs urgent improvement.