Onboarding process me clarity kaafi missing thi
Maine jab training start ki thi toh mujhe expected clear explanations na mile. Jo bhi onboarding material diya gaya tha, usme steps itne straightforward nahi the. Kuch cheeze samajh nahi aayi, especially jab calling tools aur dialer ke use ka section tha. Dhyaan rakha gaya tha ki software ka overview diya jaye, par practical walkthrough nahi hua. Mujhe baar-baar repeat karna padha ki kaise database feature se contacts manage karna hai, par phir bhi lagta hai ki mujhe proper guidance nahi mili. Automatic updates jo ki software ke andar hota hai, uske baare mein bhi koi clarity nahi thi. Support se phone par baat karne ki koshish ki, par response thoda late tha aur woh bhi basic queries ke liye. Sign-up aur payment process thoda complex lag gaya mujhe, invoice samajhna bhi mushkil hua. Training ke dauran jitne doubts aaye, unka solution milna mushkil tha. Overall, onboarding ki clarity expected standard ke bahut neeche thi aur mujhe frustration hui ki main poora software smoothly use nahi kar paayi.