Onboarding process had one clear strength
Coming from another platform, I expected the onboarding to be pretty straightforward, but that wasn’t entirely the case. The training modules explained basic features well enough, but they didn’t prepare me fully for some of the more complex workflow steps I needed to handle. What really stood out was how the interactive sessions guided me through setting up the calling tools, which worked better than I anticipated compared to my previous software. Yet, certain parts of the database feature felt clunky and the interface less intuitive than I had hoped. The automatic updates integrated smoothly, though, which gave me confidence in future improvements. Overall, it was a balance of helpful guidance and unexpected hurdles, so I can’t say it completely exceeded expectations, nor did it fall short in crucial ways. However, I appreciate the honesty in their training approach and found some elements genuinely useful for my remote setup.