Onboarding process failed during software setup
Reflecting on my experience with the training and onboarding from WFHI, I feel disappointed because things did not go as smoothly as I had hoped. The initial setup of the database feature went wrong multiple times. I kept following the instructions, but errors kept popping up, and the software didn’t seem to handle those situations gracefully. I called support, but there was often a hold or being transferred several times before I could speak with someone who could help, and even then it took a while to find out what was going wrong. I tried to stay patient; however, the automatic updates made the system behave unpredictably at times, which only added to my confusion. It seemed like the onboarding process wasn’t flexible enough to manage these errors quickly. In hindsight, I’m unsure if I was missing some step during training or if it’s just a software limitation.