Onboarding process did not live up to expectations
I signed up hoping the onboarding and training process would be straightforward and well explained, but my experience was quite the opposite. The initial set-up instructions I received before joining felt promising, suggesting an easy-to-follow onboarding module. However, when I accessed the training content, it was not aligned with what had been described. Some steps were missing entirely, and others were unclear or too technical without enough guidance. This mismatch caused me significant confusion trying to configure the calling tools and database features within the early days. I found myself repeatedly reaching out to telephonic support, only to get inconsistent answers that didn’t resolve the core issues. While the software updated automatically, these updates sometimes made the interface change abruptly, which compounded my frustration instead of helping me move forward. Overall, the onboarding flow didn’t deliver on the clarity or smooth start I anticipated, and this has made me hesitant about continuing with the training materials. I believe more careful alignment between promotion and actual user experience is needed for future participants. Invoicing and payment were relatively easier parts, but they don’t compensate for the initial hurdles I faced with the software and onboarding.