Onboarding order was fine except the database setup got confusing
The training started off well with clear explanations on using the calling tools and dialer. The steps generally followed a sensible order, which helped me get comfortable fast. However, when it came to integrating and managing the database feature, there was a noticeable drop in clarity and order. This part felt rushed or assumed knowledge that wasn’t actually covered earlier. It slowed my progress down and required extra calls to support. Still, I liked that the automatic updates didn’t interfere with what I had already done and kept everything current without manual effort. Payment and invoicing processes were straightforward and did not disrupt the training flow. Telephonic support was responsive when it was needed, adding a safety net for moments of confusion. Despite the database hiccup, I feel the onboarding laid a solid foundation which could be improved by reordering or expanding the database section. I ended up mostly satisfied with the overall process because the rest worked well together in a logical fashion.