Onboarding order felt off and it took more effort than it should
The training and onboarding with WFHI was okay but I felt the steps were arranged in a way that made things harder than necessary. Instead of introducing basic software navigation first, I was led straight into detailed dialer settings without much context. This caused confusion and slowed down my progress initially. I had to revisit some earlier training materials on my own to understand what was expected at each stage. The support was polite but didn’t provide proactive guidance on what to prioritize, so I spent extra time figuring out components alone. Sign-up and payment were simple enough, but the way the training was delivered disrupted the natural flow of learning. For me, it felt like missing logical sequences that could have reduced the effort required to get up to speed. The positive was that the software itself did respond well once I grasped it, and automatic updates helped keep me current without manual intervention. Still, I think a more sensible order in onboarding steps would benefit future users and make it less time consuming overall.