From the outset, my experience with the training and onboarding process left much to be desired. Whe

From the outset, my experience with the training and onboarding process left much to be desired. Whe

From the outset, my experience with the training and onboarding process left much to be desired. When I first attempted to initiate the training modules, the instructions were vague and the system was slow to respond. I waited on telephonic support several times, hoping to resolve basic setup issues, but the wait times were long and the responses given often didn't address my specific problems. It never really felt like I was making progress, and the onboarding materials seemed to assume a higher level of prior knowledge than I had. Each follow-up call did little to clarify the usage of the calling tools or the dialer functionality. Furthermore, the automatic updates sometimes interrupted my attempts to follow the guides. Overall, the entire process failed to gain traction for me, and the team’s responsiveness did not improve from my perspective. It became clear that this solution was not the right fit without adequate hands-on support, which I did not receive.