Onboarding never clicked for me, felt quite lost
Despite multiple attempts to understand the training and onboarding, I found myself lacking confidence when using the software. The step-by-step guides were not detailed enough to clarify some of the more complex features, particularly the usage of the dialer and database. While the automatic updates promised to keep the system current, I often discovered that changes weren't well-explained or accompanied by sufficient support. Telephonic assistance was provided but did not always resolve my concerns satisfactorily, leaving me unsure about whether I was using the tools correctly. The billing process during sign-up was straightforward; however, beyond that, the lack of effective training left a significant gap in my experience. I could never quite feel comfortable in operating the system independently, and the moment of clarity never came. This has affected my overall perception of the software's usability and the onboarding efficacy, creating ongoing frustration rather than confidence in the product’s functionality.