Onboarding needs work, but training on dialer went fine
When I began onboarding with WFHI, honestly, a lot of things I had to figure out on my own which was a bit disappointing. The training materials provided were okay but didn't cover everything clearly or in detail, so I often found myself searching for answers or tweaking things by trial and error. However, one specific moment went well: the training session on using the dialer. That was clear and practical, and I quickly got comfortable with how to use the calling tools effectively. It made a real difference compared to some of the other parts where I felt lost, especially when trying to set up the database feature in a way that suited my workflow. Automatic updates helped fix some issues over time, but initial onboarding felt patchy. Support was reachable but mostly for general queries, while for more technical doubts I had to wait or figure out alone. So while the dialer training was a success, the overall onboarding experience left me feeling somewhat mixed because I wished there was more step-by-step help for the early stages.