Onboarding needed more timely responses
From the start, navigating the training modules felt like a stretch because the prompt support I expected was not there. When I ran into difficulties understanding certain features, I reached out through the channels provided, but the replies came quite slowly. This slowed down my progress as I had to wait before moving to the next step or applying what I learned. The onboarding process required more proactive communication than was delivered, which made the experience frustrating. Even after several attempts to get clarifications, the responses lacked depth and did not address my concerns thoroughly. I was hoping for a smoother, more guided introduction to the software and tools, but instead had to rely on guesswork or unrelated resources. This was disappointing, especially because the training content itself seemed promising, but without proper support, it didn’t reach its potential.