Onboarding missing depth from past experiences
Reflecting on my training and onboarding experience with WFHI some time after, I feel it lacked some elements I had with previous platforms. The initial training sessions were fine, but they didn’t go as deep into the workflow setup or dialer tools as I was used to. The software itself is functional, but I think the onboarding materials could have offered more practical examples or guided help. Unlike other systems I’ve tried, I missed a richer explanation of the database features and the automatic updates process. While the telephonic support was responsive, I often felt I had to figure out details on my own that another platform would have prepared me for. Overall, it’s decent, but there’s room to add more substance to the training and onboarding experience.