Onboarding missed some logical ordering steps
The training sessions were useful but honestly, the order of topics felt off. We started with some advanced dialer tools before having a solid introduction to the basics of the database feature. This made it difficult to fully grasp the later lessons. Also, there was no clear guidance on when to expect updates or what the automatic updates would change in practice during onboarding. Although the sign-up process was simple, and support was available, a structured flow laying the groundwork before jumping into complex tools would have helped me move faster. I think a guided path that builds step-by-step understanding is missing here. Some parts worked okay, but the sequence left me confused and slowed down my mastery of the whole software suite.