Onboarding mein support ke liye thodi zyada mehnat karni padi
Training aur onboarding ke dauran mujhe kaafi baar WFHI ke support team se contact karna pada, lekin har baar unke response ke liye thoda wait karna parta tha. Mujhe lagta hai ki support staff kaafi courteous aur professional tha, lekin unki availability mein thodi kami thi. Telephonic support lekar mai apne queries ka solution dhundh rahi thi, par kai baar mujhe lagta tha ki mujhe follow up karna padega tabhi mera issue solve hoga. Onboarding process mein, jaise ki database functionality samajhna aur software ke dialer use karna, thoda confusing tha aur iss ke liye prompt assistance milna struggle tha. Jo automatic updates milte rahe, usne thoda easy banaya, lekin phir bhi implementation mein thoda time lagta tha. Sign-up aur payment process ke dauran sab thik tha, invoicing clear received hui. Overall mujhe laga ki customer care mein thoda aur zyada response efficiency honi chahiye, taki onboarding experience behtar ho sakta. Thoda extra effort laga mujhe support ke liye, jo zaroor improve karna chahiye.