Onboarding mein sequence thoda ajeeb tha, clarity ki zarurat thi
Mujhe lagta hai ki onboarding process mein kuch steps ki order ki clarity honi chahiye thi. Training sessions achhe the overall, par jo sequence mein humein guide kiya gaya, usmein koi sabhi cheezein logically aligned nahi thi. Kabhi kabhi humein dialer tools samajhne se pehle database ko explore karna hota tha, jo thoda confusing lag raha tha. Aisa hona chahiye ki sabse pehle foundation clear ho jaaye, phir aage ke modules par focus kiya jaaye. Lekin yahan par shayad thoda jaldi parts ko cover karne ki koshish hui, jiski wajah se thoda sa gap clear samajh mein nahi aya. Support team tez tezi se queries ko handle karne ki koshish karti thi, par jab tak structure ko samajh nahi paate, thoda struggle karna parta tha. Total milaakar, onboarding ka flow better ho sakta tha agar steps ko proper order mein design kiya jaata. Software ka use karna main tab tak sikhi, par agar sequence sahi hota, toh dekh kar lagta hai ki seekhne mein zyada maza aata aur process zyada smooth hota.