Onboarding mein problem handle karne ka tareeka thoda disappointing tha
Training ke dauran jab kuch technical problems aayi, mujhe laga ki WFHI team ne unhe efficiently nahi handle kiya. Onboarding process ke initial stages mein kuch features kaam nahi kar rahe the, aur jab support se baat ki to response time expected se kaafi zyada tha. Mujhe lagta tha ki agar technical issues ko jaldi aur professional tareeke se resolve kiya jata, toh mera process smooth hota. Training sessions thik the, par jab galtiyan hui toh unko rectify karne mein der lagi, jisne waqt barbaad kiya mere liye. Dialer aur database ka integration kabhi kabhi problem create karta raha, jo thoda frustrating tha. Billing aur payment process simple tha, par wo mere liye secondary baat thi jab onboarding mein dikkat ho rahi thi. Support team ki taraf se telephonic madad theek thi, lekin waiting time zyada hone ki wajah se main kaafi pareshaan tha. Overall mujhe lagta hai ki system ko zyada robust banane ki zarurat hai, khaaskar jab problem ho toh usko handle karne ke tareeke mein improvements honi chahiye. Main aasha karta hoon ki yeh issues future mein solve kar diye jayenge.