Onboarding mein kaafi mehnat lagi, help chahiye thi
Mujhe lagta hai onboarding aur training ka process thoda zyada mushkil tha, aur main itna easily sab kuch samajh nahi paya. Training sessions me kaafi cheezein thi jo fast forward ho rahi thi, aur dialer use karne me jo database feature hai wo bhi initially mujhe thoda confusing laga. Software ki automatic updates ne thodi madad ki, par kabhi kabhi naye changes samajhna mushkil hota tha jab tak support team se nahi baat karta. Sign-up aur payment ke process me thoda clarity chahiye thi, kyunki invoice aur payment confirmation thoda late mile. Telephonic support milta tha, par mujhe lagta hai main next time bhi thoda madad ke bina nahi kar sakta, wo thoda zyada time lega mera. Weekly workflow me calling tools ache nahi lage, specially jab database sync nahi ho raha tha toh time barbaad hota tha. Overall mujhe lagta hai is process me zyada effort lagti hai onboarding pe, aur training me thoda aur dhyaan dena chahiye taaki naye users ko help kam chahiye ho. Main toh next time bhi help lene ke liye ready rahunga, kyunki bina guidance ke ye sab mushkil hai samajhna. Bas itna hi ki kaha jaye toh onboarding par zyada focus hona chahiye taaki har cheez clearly set ho jaye.