Onboarding mein confusion aur halke promises disappointment
Mujhe training aur onboarding process mein kaafi problems aayi thi. For starters, jab main software setup kar rahi thi, toh bahut saari cheezein samajh nahi aa rahi thi, aur instructions bhi clear nahi thi. Mujhe lagta tha ki basics pe thoda aur dhyaan diya hota toh zyada easy hota. Call tools ya dialer setup karte waqt bhi bahut time waste hua, kyunki kisi ne phone pe detail se explain nahi kiya tha. Unka automatic update feature toh kabhi kabhi system ko slow kar deta tha, jo frustrating tha. Support team ko call karne par bhi jitni baar baat ki, solution milna mushkil tha, and response time bhi kaafi lamba tha. Invoice process bhi thoda complicated laga mujhe, aur kahi baar payment gateway lagatar hang karta tha. Mujhe lagta hai ki agar onboarding process aur training steps better designed hote, toh shayad main phir se help leni ke liye ready hoti, par abhi toh doubt hai ki fir se apni samasya solve karne ke liye unki madad ki zarurat padegi. Bahut hi disappointing experience tha mera.