Onboarding mein bahut dikkat thi
Mujhe laga tha ki training and onboarding bahut asaan hoga, par reality mein nahi tha. Jab main onboarding process start kar rahi thi, toh har step pe confusion hoti thi ki next kya karna hai. Jo software ka layout hai, woh clear nahi tha, isliye main jo information dhoondh rahi thi, woh milne mein bahut time waste hua. Training modules bhi arranged achhe se nahi thi, mujhe baar-baar wahi cheezein dekhni padti thi. Dialer aur database ko integrate karna bhi simple lag nahi raha tha. Har baar automatically updates aate, toh mujhe lagta tha ki shayad kuch features bekaar ho gaye hain. Support call karne ki koshish ki par response time itna lambe samay ka tha ki frustration badh gayi thi. Invoice payment process mein bhi kahin na kahin problem aayi, aur main confused reh gayi thi ki mujhe payment kab tak clear karna hai. Overall, software aur training dono mujhe match nahi kar rahe the mere expectations se, aur main abhi bhi samajh nahi paayi ki kis tarah se efficiently kaam karungi iske saath. Yahi wajah hai ki mujhe lagta hai main is platform pe aage nahi badh paungi. Bahut disappointing experience raha mera.