Onboarding mein bahut dikkat hui
Training aur onboarding process jab start kiya, toh mujhe laga ki ye thoda easy hoga but bilkul waise nahi hua. Sab kuch itna complicated aur confusing tha ki main samajh nahi paayi. Jo chhota sa help chahiye tha, vo bhi sahi wakt par nahi mila. Dialer ka use karna mushkil tha, database update bhi slow tha, isse mera kaam aur bhi stressed ho gaya. Training ke zariye jo cheezein seekhni thi, vo proper tarike se clear nahi hui. Mujhe lagta hai ki agar thodi aur personalized guidance milti, toh main apne software ko achhe se samajh pati. Sign-up aur invoicing mein time zyada laga, aur automatic updates ne bhi thodi gadbad ki. Overall support bhi disappointing tha, telephonic help se jyada fayda nahi hua. Shaayad main dobara yeh process repeat nahi karungi jab tak koi clear improvement na ho. Bas ek chhoti si guidance kaafi nahi thi mere liye is baar.