Onboarding me thoda clear flow ki kami thi
Mujhe lagta hai ki overall onboarding process kaafi average feel hua. Starting se hi training modules thode scattered lage, matlab pehle jo basic software interface ka introduction dena tha, wo thoda baad me aaya, jab main calling tools ko samajhne ki koshish kar rahi thi. Ye sequence thoda confusing tha kyunki mujhe sabse pehle software ke fundamental parts samajhne ki process honi chahiye thi, par wo itna structured nahi tha. Phir bhi, database ke use se related steps clear the aur unka practical example dena achha tha. Lekin jab dialer pe training le rahi thi, toh kuch features ka use karna thoda mushkil lag raha tha, shayad unka basic explanation thoda aur detailed ho sakta tha. Jo automatic updates ke baare me bataya gaya, wo timely aur helpful the, toh us taraf se toh process straight forward tha. Onboarding ke dauraan mujhe lagta tha ki mujhe support team se kabhi-kabhi call pe baat karni pad sakti thi, kyunki sab kuch pure tarah se self-explanatory nahi tha. Overall, ek clear aur logically sequential onboarding experience thoda missing tha, jisse par mujhe thoda frustration bhi hua, par training content quality theek tha aur kuch steps really useful nikle.