Onboarding matched well but lacked some depth

Onboarding matched well but lacked some depth

Reflecting on the training and onboarding, I can say it largely matched what I expected going in. The materials were informative, and the step-by-step guides helped me get comfortable with the dialer and database features quickly. However, I felt there was a bit missing in terms of practical scenarios related to ongoing maintenance—I wasn’t fully prepared for how to handle updates and troubleshooting independently. Over time, I filled these gaps through support calls and my own exploration. Still, a bit more depth during the initial training would have made the transition smoother and less uncertain.