Onboarding left me stuck and waiting
Starting the onboarding, I felt hopeful but soon hit multiple pauses. Training sessions repeated the same concepts, which wasn't a great use of time. I wished for less repetition so I could move faster onto actually using the calling tools. The waiting was due to unclear instructions on when to proceed. While some parts explained features well, the flow wasn't smooth. I ended up spending longer than expected just getting basic tasks done. The database setup was involved, but without clear guidance, I couldn't make full use of it. Automatic updates didn't cause issues, but did little to help with initial confusion. I called support a couple of times; they were polite but sometimes slow to answer. Payment and sign-up were straightforward thankfully, so at least that went smoothly. Overall, the training and onboarding process left me frustrated due to waiting around and going over the same things more than needed. I would not say it was terrible, but definitely not streamlined or efficient as I hoped it would be. It felt like I was treading water rather than progressing.