Onboarding left me mostly figuring out solo
When I first started using WFHI, I expected a detailed training process that would guide me through every feature step-by-step. Instead, I found that while some basic instructions were available, I had to figure out a lot on my own. The sign-up and invoicing went okay, but when it came to setting up the calling tools and database features, the training felt incomplete. Automatic updates happened without clear notes, leaving me unsure if something changed or if I was missing a step. Even telephonic support didn’t always provide direct answers and often directed me back to generic documentation. I appreciate the platform’s potential, but I felt quite left to my own devices during onboarding. A more structured and comprehensive training would have helped reduce the guesswork and made initial setup less stressful. Overall, it was a slow start because much was left for me to discover without enough guidance.