Onboarding left me less confident than expected
I had high hopes for the training and onboarding experience before I started using WFHI because the materials seemed thorough on the website. However, when I actually went through the onboarding flow and training sessions, I felt less confident by the end than I anticipated. Although the initial sign-up and database setup were straightforward enough, the training modules did not clarify some of the more complex features, like the dialer interface and how to make the calling tools work effectively with my workflow. I expected to come away feeling more assured that I could handle the software daily, but some concepts were glossed over and left me unsure. On the plus side, the telephonic support was available and answered my questions, though sometimes responses were a bit slow or needed to be repeated. Compared to my expectation of a comprehensive step-by-step guide, the experience felt a bit rushed or incomplete, which affected my overall confidence with the software. I appreciate the effort put into creating the training, but more detailed coverage would have helped me feel ready to use all the features with comfort and ease.