Onboarding left a lot to figure out alone
I was genuinely hoping the onboarding process would be smoother, but it was mostly me figuring things out by trial and error. The training sessions didn’t cover key parts I needed to understand the database integration and the dialer setup. I had to watch tutorials outside the platform or experiment for hours before anything made sense. The automatic updates added confusion rather than fixing it since I wasn’t sure what changed until I found out the hard way during calls. Support was available but felt distant, and I couldn’t get quick answers on my specific hurdles. Signing up was straightforward, but that didn’t compensate for how much guidance was missing later. Overall, the experience has been frustrating because I expected some handholding as I got started, especially with complex features. Instead, I felt left behind and unsure how to use many tools effectively. I am tired of explaining this to others because it feels like the onboarding flow is incomplete or rushed. If more step-by-step guidance was standard, I might have given this a different rating, but as it stands, it’s more of a headache to get through.