Onboarding lacked variety and felt slow at times
The training program covered all necessary basics, but I found it too repetitive in parts. There was a lot of waiting during sessions when it came to accessing certain features in the software, which made the overall onboarding feel longer than expected. The tutorials showed how to use the database and calling tools, but I often felt that the steps covered the same content multiple times without much fresh insight. While the automatic updates of the software worked well in the background, I didn’t find learning about them very engaging or helpful. The telephonic support was responsive, but since I was stuck waiting during sessions, it didn’t fully compensate for the slow flow. When it came to the invoicing and payment steps, the explanations were brief and assumed some prior experience, which I did not have. Overall, the onboarding process could benefit from more streamlined content and faster pacing to keep new users actively engaged from the start. I hoped for less repetition and clearer guidance up front.