Onboarding lacked timely support when needed
I was really hopeful about the training and onboarding at first since it seemed structured and comprehensive. But soon I found that when I needed assistance, especially with some of the more technical setup parts, the responsiveness was lacking. It often felt like my queries were going unanswered or delayed longer than I expected. I was trying to figure out the dialer settings and database features, but the lack of timely telephonic support left me unsure if I was doing things right. I kept wondering if more interactive or real-time guidance would have helped me settle in faster and avoid a lot of confusion. The automatic updates kept coming which was good, but without proper knowledge or support, adapting to those was tough. The sign-up and payment communications were clear and straightforward, so at least that part didn’t cause stress. Overall, I thought the onboarding missed a key element of responsiveness; I would say that needed improvement because having support ready when someone is still learning is quite crucial. Without that, I felt stuck and less motivated to continue with full confidence, which was disappointing.