Onboarding lacked the continuous guidance I needed
I was hoping the training and onboarding would be smoother over the longer term, but it fell short of my expectations during the daily use. After the initial setup, I found myself struggling because the tutorials didn’t cover how the software really behaves day to day. There were missed explanations on managing the dialer properly in ongoing workflows, which made me frustrated. At least the database feature was intuitive enough to navigate without extra help. However, I expected more proactive support throughout the weeks, not just on the first try when signing up. The automatic updates didn’t improve matters significantly since they came with ambiguous notes and no clear guidance. Eventually, I had to figure out several call handling difficulties on my own without much follow-up from the training materials. It feels like the onboarding is designed as a one-off event rather than sustained learning, leaving many users in the dark after initial weeks. With better ongoing guidance and detailed support resources, it could have been much more helpful for daily operations.