Onboarding lacked straightforward navigation
I was honestly disappointed with how difficult it was to find specific training modules during the onboarding process. I expected something more intuitive, but the layout made me spend lots of time hunting for the resources I needed. While the actual training material was decent once I finally accessed it, the early frustration really put me off. It felt like the platform didn’t anticipate the common questions or needs a newcomer might have, which slowed me down more than I liked. I guess the one thing I can say is that the videos themselves seemed thorough, but I had to keep switching tabs and rereading instructions to get past the starting steps. Honestly, this part of the software needs a good rethink because I ended up reconsidering if it was worth the effort just to get started. I do not think it meets the ease-of-use standards required for a smooth start. I understand this might work better for those who have patience, but for me, finding specific topics repeatedly took more time than it should have.