Onboarding lacked ongoing guidance
The training and onboarding process was straightforward enough for setting up the basic remote workflows, and most steps were completed in a one-off sitting. I found that features like the database integration and dialer setup were explained clearly during initial sessions. However, there was little continuing support after the initial training to help address challenges that came up with evolving workflow needs over time. I would have expected regular follow-up guidance or refresher materials to assist with updates or changes in the software, but these were not part of the package. The automatic updates were pushed through smoothly without manual intervention, which helped, but ongoing advice about how to best incorporate new features or troubleshoot issues would have been a beneficial addition. In sum, the onboarding gave me a solid start but fell short of comprehensive, ongoing support that would help me optimize remote workflows continuously.