Onboarding lacked clear guidance in some essential areas
The training and onboarding offered by WFHI were a mixed bag for me. Some parts were clearly laid out, and the provided materials helped me understand basic tasks. Unfortunately, several important details about the calling tools and database setup weren’t fully explained, which meant I had to figure out quite a bit on my own. The automatic updates worked smoothly, but without prior explanations, I sometimes felt I was missing out on new features. Support was available by phone, but I wished instructions were more thorough at the start so I didn’t have to keep calling. The sign-up and payment processes were simple enough, with invoices coming in a timely manner. Overall, the lack of a detailed, step-by-step onboarding guide made the beginning period more challenging. Had there been more structured help or clearer tutorials, my transition would have been easier. I feel like a little more focus on comprehensive training content would make a big difference for newcomers like me.