Onboarding labels were the only clear part
Diving into the training and onboarding, I found the experience somewhat challenging. The wording across the modules often felt convoluted, making it harder to follow instructions effectively. While the system did guide me through the steps, some labels and terminology used were ambiguous, leading to confusion about what exactly to do next. The one aspect I could appreciate was the clarity of the onboarding section headings—they made it easier to track progress visually. However, the lack of consistent, plain language meant I often had to guess the intentions behind certain prompts. The automatic updates worked fine in the background, ensuring I was using the latest versions without disruption. Sign-up and invoicing proceeded without issues, but these positives didn't offset the onboarding's shortcomings. Telephonic support was available but sometimes delayed, which didn't help when I sought clarifications. The database features felt well integrated once I was familiar, but initial onboarding failed to clearly explain how to utilize them altogether. Essentially, the only truly helpful piece during the training phase was those simple and straightforward labels marking each step.