Onboarding labels that really clicked, but with some fuzz
Starting the training, I felt that most of the labels and wording used in the modules were clear and made sense right from the get-go, which helped me navigate through the onboarding much faster than I thought I would. However, I did find myself coming back to some sections a few times, especially the part where they explained the dialer tool setup. The labels around call settings were a bit confusing initially — I think this part could be streamlined with simpler language or maybe some tooltips explaining what each feature really does. Otherwise, the step-by-step training modules were quite friendly and not overwhelming, so that helped me stay on track. When I realized that some terms overlapped in meaning, it made me pause and re-check the instructions. Still, overall, the flow was decent, and I appreciate how they’ve kept this relatively casual. Plus the onboarding had some good video descriptions too, which made a difference for me. Despite that one labeling hiccup, I do think the setup was straightforward enough for most users, and I’m slowly getting used to the new terminology.