Onboarding kept day-to-day needs missing
Although the initial training and onboarding sessions were thorough, I noticed that when it came to daily use, some essentials were missing from the guidance provided. The training largely focused on setup and core functions but didn’t cover troubleshooting common connection issues that appeared during regular calls. Day after day, I found myself waiting for support to clarify problems that should ideally be addressed in the onboarding phase. Moreover, features like database management and call recording were introduced, but how to optimize them for an efficient daily workflow wasn’t emphasized enough. This lack of real-world applicability sometimes made tasks more cumbersome than necessary. I also hoped for more proactive support, beyond scheduled training calls, for dealing with technical oddities in day-to-day use. While the software itself is quite stable, the onboarding process could better prepare users for the nuances encountered regularly. It’s helpful overall, yet the hands-on realities of working remotely require a more detailed operational approach that was noticeably absent.